Returns or Exchanges

Thank you for choosing altmora.com. We hope every customer is satisfied with their purchase. If you are not satisfied with the product you received, please apply for a return or refund according to the following refund policy.

I. Return Period

You can submit a return request within 30 days of receiving the product.

Return requests submitted after 30 days may not be processed.

II. Return Requirements

To ensure a smooth return process, returned items must meet the following requirements:

The product must be submitted within the return period;
The product must be in unused condition;
The product should retain its original packaging, accessories, and related items;
The product must not have any problems caused by human use, damage, or improper storage;
Please provide your order information when returning the product so we can verify your purchase.

If the product does not meet the return requirements, we may not be able to approve your refund request.

III. Return Address

All approved returns should be sent to the following address:

Altmora LLC

Return Address:
16111 Aspenglen Dr, Apt 1001, Houston, TX 77084

Please contact us before sending the item back to confirm the return process. Packages returned without confirmation may not be processed promptly.

IV. Refund Processing Time

Once we receive and inspect the returned item, we will begin processing the refund.

Return Review Time: After receiving and inspecting the item;

Refund Processing Time: Approximately 3 business days after approval.

The actual arrival time of the refund may vary depending on the processing speed of your bank or payment institution.

V. Refund Method

The refund will be returned to the payment method you used when placing your order.

Please ensure your payment account information remains valid to receive the refund smoothly.

VI. Product Issues or Incorrect Orders

If you receive a product with quality issues, shipping damage, or discrepancies with your order information, please contact us immediately and provide relevant photos or order information. We will assist you in resolving the issue.

VII. Contact Us

If you have any questions about our refund policy or return process, please contact us:

Company Name: Altmora LLC

Company Address: 16111 Aspenglen Dr, Apt 1001, Houston, TX 77084

Email: [email protected]

Thank you for choosing altmora.com. We strive to provide you with a satisfactory shopping experience.